Adding and managing users
Adding new users to Accelerator​
To set up new users, navigate to Admin > Users, and select Create user.
Enter the user's email address, first name, and last name.
You'll then apply the appropriate Roles to the new user and add this user to available Groups.
User roles​
New user roles are available in release 25.4.2
User roles provide read-only, standard, and admin access to users across all areas of MessageGears. For details on each available role, please see the comprehensive User roles reference guide.
Legacy roles (before 25.4.2)​
If operating on a release before 25.4.2, the following roles are available:
| The role of... | Allows the user to... |
|---|---|
| Template Author | create and manage email templates |
| Global snippets Library Author (formerly Shared Content) | manage content assets used across multiple campaigns |
| Quick Launch User | launch campaigns from the content section |
| Campaign Admin | schedule or launch campaigns |
| Data Admin | access recipient lists and administer Audience sections, i.e. database connections |
| System Admin | manage users, groups, accounts, and sending profiles |
| Cloud Access | track and manage bulk and transactional jobs in the cloud using MessageGears Portal |
Groups: In the Available column, highlight the group name to associate with the new user. Then, click the right-pointing arrow to move the group to user's Assigned column.
Click Save.
User activation email​
- Upon saving the new account, Accelerator sends a user activation message to the email address listed in the user profile.
- The user clicks the link in the activation message to set their password and activate their account.
- Failure to respond to the activation message within 24 hours results in the user being locked out of Accelerator.
- The user account has been activated, and the user can now login to the Accelerator instance
Important: Provide your users with the URL(s) to your instance(s) during the user provisioning process.
Immediately upon account activation, users will remain in the account activation portal. This portal is different from your single-tenant Accelerator instance.
Users cannot log in to Accelerator from this portal, and do not need to retain the portal URL after activation.
- If MessageGears is hosting, the instance URL(s) will often resemble
https://<environment-name>.messagegears.io
Managing users​
From the User list, click a user's name to view their profile or edit their user settings, roles, and groups.
Using the search box, you can search for users by name or email address.
Locked accounts​
Locked accounts are only visible and searchable when Show locked is turned on.
To unlock a locked account, click that account's name, Edit Account, uncheck the Locked box on the Update user page, and Save.