About journeys
Journeys are scheduled, warehouse-backed orchestration flows that let marketers design and automate personalized customer experiences across channels in Accelerator.
Journeys are scheduled, warehouse-backed orchestration flows that let marketers design and automate personalized customer experiences across channels in Accelerator.
The MessageGears MCP server lets you drive your MessageGears account from an AI assistant using natural language: build audiences, set up campaigns, review campaign performance, author templates, and manage external campaigns conversationally.
Release notes for MessageGears Accelerator 26.3.3, introducing journey draft branches, the journey Destination tile, Inbox analytics and dashboards, and Blueprint support in the Accelerator API.
Where to find campaign and job results in Accelerator, what the four Analytics sections report, and how long engagement data keeps updating.
An overview of MessageGears automation — the API layer for composing and launching platform workflows programmatically, by script, pipeline, or AI agent, and the foundation of MCP.
How to build, configure, and activate a scheduled journey in Accelerator, including entry configuration, canvas tile setup, scheduling, preview and test, and status management.
Create a draft branch of a live journey, edit it without pausing the journey, and promote the draft to replace the live version.
An overview of external campaign automation — composing and launching external campaigns programmatically, by script, pipeline, or AI agent, without the Accelerator UI.
How to get an API key, how key access works, and the entities you need before automating external campaigns with MessageGears.
The conceptual model behind external campaign automation — facets, commit points, data variables, destination field mappings, scheduling, and error conventions.
Monitor scheduled journey performance using the Journey Metrics panel on the canvas, the Campaign Analytics tab, and the Export History tab.
Reference guide for configuring each journey tile type in Accelerator: Email, Push, SMS, Multi-channel, Destination, Time delay, Segment split, Percent split, and Merge.
A step-by-step guide to discovering IDs, composing a campaign from its facets, and launching an external campaign with MessageGears external campaign automation.
Create and launch marketing (bulk) campaigns in Accelerator using the Who, What, and When sections, then test, schedule, and send.
A map of what you can ask an AI assistant to do through the MessageGears MCP server: audiences, campaigns, campaign analytics, external campaigns, templates, and platform data, by Accelerator version, plus the built-in skills that inform its answers.
End-to-end examples of working with MessageGears through an AI assistant: building audiences, preparing campaigns, multichannel templates, external campaigns, pre-launch QA, and campaign performance.
Use the Accelerator Performance dashboard to track delivery and engagement metrics, measure campaign conversions and revenue, and review system notifications.
Steps to add Inbox content to a template, preview and QA it, send it to recipients through Marketing Campaigns, Transactional Campaigns, and the Transactional Job API, and review Inbox analytics.
Build triggered, one-to-one transactional campaigns in Accelerator for receipts, confirmations, and password resets, plus advanced settings.