📄️ Overview
Journeys are scheduled, warehouse-backed orchestration flows that let marketers design and automate personalized customer experiences across channels in Accelerator.
📄️ Journey prerequisites
Everything that must be configured before you can create and activate a journey in Accelerator, including Managed Data Schema, user profiles, audiences, Managed Events, and user permissions.
📄️ Create a scheduled journey
How to build, configure, and activate a scheduled journey in Accelerator, including entry configuration, canvas tile setup, scheduling, preview and test, and status management.
📄️ Draft branches
Create a draft branch of a live journey, edit it without pausing the journey, and promote the draft to replace the live version.
📄️ Journey tiles
Reference guide for configuring each journey tile type in Accelerator: Email, Push, SMS, Multi-channel, Destination, Time delay, Segment split, Percent split, and Merge.
📄️ Journey analytics
Monitor scheduled journey performance using the Journey Metrics panel on the canvas, the Campaign Analytics tab, and the Export History tab.
📄️ Journey best practices
Recommendations for designing, building, and managing journeys in Accelerator, covering evaluation cadence, channel identifier completeness, re-entry strategy, suppression, and goal event configuration.